Common questions
Sales and trials
Where can I buy the Paxster?
To purchase a Paxster Utility vehicle, please visit our website to find the nearest authorized dealer or contact our sales team directly through our contact form.
How can I arrange a trial for a Paxster Utility in my own working environment?
We offer a unique trial experience where you can use the Paxster Utility in your usual working environment with your standard tasks . This allows you to assess its performance and suitability for your needs thoroughly. To arrange a trial, please use the Trial button widely available on this page.
What should I do if there is no Paxster Utility dealer near me?
We understand the importance of accessibility for our customers. Our distributor, Boss Offroad Vehicles Ltd. is actively working to increase the number of dealerships to enhance our reach. Even if there isn’t a dealer nearby, we are committed to organizing a trial for you.
Please contact our sales team, or BOSS directly, and we will arrange a trial at your location to ensure you can experience the Paxster Utility firsthand.
What payment options are available for buying a Paxster Utility?
Our dealers accept various payment options including bank transfers, credit and debit cards, and leasing options through financial partners. Contact our sales team or your local dealership for more detailed information on financing options.
Are there any ongoing promotions or discounts on Paxster Utility vehicles?
We periodically offer promotions and discounts. Please check our website or subscribe to our newsletter to stay updated on the latest offers.
Can I customize my Paxster Utility vehicle?
Yes, you can customize your Paxster Utility vehicle to meet your specific requirements. We offer a variety of accessories and configuration options. Please contact our sales representatives for more details on customization.
Lisence and insurance
What type of driver’s license is required to operate the machines?
- eCompact L6e (45 kph): You need an AM category moped license to drive this vehicle, which you can obtain at 16 years of age. If you already hold a full car driving license, you automatically qualify to drive an L6e vehicle.
- eCompact L7e and eStretch L7 (60 kph): These vehicles require a B1 category license. If you have a full car driving license, you can also drive these vehicles. The minimum age to obtain a B1 category license is 17 years.
Do I need special insurance to operate the machines?
Yes, insurance is mandatory for operating any motor vehicle on public roads in the UK, including eCompact and eStretch vehicles. The type and cost of insurance will vary depending on the vehicle category, your age, driving record, and the chosen insurance package. We recommend contacting insurance providers directly to get an accurate quote and ensure you have the appropriate coverage.
Are there age restrictions?
- eCompact L6e: The minimum age is 16 years, with a required AM category license.
- eCompact L7e and eStretch L7: The minimum age is 17 years, and you need a B1 category license or a full car driving license.
Where can I obtain the appropriate driver’s license?
You can apply for the necessary licenses at your local Driver and Vehicle Licensing Agency (DVLA) office. For an AM category license, you will need to complete a Compulsory Basic Training (CBT) course. For a B1 category license, additional testing may be required, depending on your current qualifications.
Service and maintenance
What is the recommended service interval for a Paxster Utility vehicle?
We recommend servicing your Paxster Utility vehicle annually. Regular maintenance ensures optimal performance and longevity of your vehicle. The vehicle will alert you in the display and app.
Can I perform any maintenance tasks myself?
Yes, there are several maintenance tasks that you can perform yourself, such as checking the tire pressure, cleaning the vehicle, and making sure its charged. We provide a user manual with detailed instructions on how to perform these tasks safely. However, for more complex services and repairs, we recommend visiting an authorized service center.
Where can I find an authorized service center for my Paxster Utility?
Authorized service centers are available in various locations. Please visit our website and use our service center locator tool to find the nearest authorized service center. If you have trouble finding a location nearby, contact our customer service for assistance. Additionally, we offer nationwide service via mobile technicians who can come to your location to perform necessary maintenance and repairs.
What should I do if my Paxster Utility needs repairs outside of normal service intervals?
If your vehicle requires unexpected repairs, please contact the nearest authorized service center immediately. Our trained technicians are equipped to handle all types of repairs, ensuring that your vehicle is returned to optimal condition as quickly as possible.
Charging and range
How do I charge a Paxster Utility vehicle?
Paxster Utility vehicles can be conveniently charged using a standard wall socket, with no need for a Type 2 charger. The charger pulls 1500 watts and can fully charge the vehicle in at most 8 hours, making overnight charging a practical option.
Is it safe to charge my Paxster Utility vehicle indoors?
Yes, it is safe to charge your Paxster Utility vehicle indoors. Our vehicles and chargers are designed to meet stringent safety standards, ensuring they can be used both indoors and outdoors without any safety concerns.
Can I charge my Paxster Utility vehicle outdoors?
Absolutely. Paxster Utility vehicles are equipped to be charged outdoors. The charging system is robust and designed to handle various weather conditions, allowing for flexible charging options.
What is the range of a Paxster Utility vehicle on a full charge?
When discussing the range of our vehicles, we refer to the true range, which is the actual distance you can expect to travel under typical driving conditions. The true range varies based on factors such as vehicle load, terrain, and driving habits. We focus on providing realistic estimates to ensure that our customers can plan their routes effectively.
Normal use
How does the Paxster perform in off-road conditions?
Paxster is primarily optimized for use on hard surfaces such as asphalt, gravel, soil, and grass, featuring a design and chassis that provide excellent performance on streets and roads, unlike traditional off-road vehicles. It offers agile steering and good comfort, making it perfect for daily on-road use. While not designed for extreme off-road driving like a traditional ATV/UTV, it is capable of handling lighter terrain challenges efficiently. Registered as a light quadricycle for utility purposes (L7e) with a power limit of 15 kW, Paxster balances the need for good traction with the necessary functionality for most work tasks and environments it is intended for.
How should I store the Paxster when not in use?
When not in use, we recommend keeping the Paxster connected to the charger. This allows the vehicle’s battery management system (BMS) to automatically monitor and maintain battery health without continuously drawing power. If it is not possible to keep it connected, we recommend removing the 12v fuse to prevent power draw and potential deep discharge of the battery. If you have a Paxster Connect subscription and the app installed, you can rest assured. The system provides updates and alerts if your vehicle needs assistance, keeping you informed about your vehicle’s condition. Paxster can be stored both outdoors and indoors. For outdoor storage, it may be beneficial to cover the vehicle with an ATV cover for extra protection against the elements.
Can I use chains during winter?
Yes, using chains on winter roads is perfectly fine.
What kind of equipment can I mount on the Paxster Utility?
The Paxster Utility can be delivered with a standard square multi-mount both at the front and back, giving you the freedom to mount a variety of types of equipment from different suppliers. This includes everything from storage solutions to specialized work equipment. We are also working to facilitate standard push-tube integration from Iron Baltic and other equipment suppliers for even more equipment flexibility. If you have an immediate need for specific customization, we recommend talking to your dealer about customization options.
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